Executive Leadership Team

Paula Downing

Paula Downing

Vice President, Finance and Customer Success

Paula began at Beyond in 2007 as Director of Finance. In 2011, she also assumed responsibility for the Customer Success group that supports Beyond’s 50+ million members. Paula was promoted in 2015 to become the Vice President of Finance and Customer Success.

On the Finance side, she oversees all aspects of accounting operations including financial policy, financial reporting, payroll, cash flow and staff development. On the Member Success side, she is active in the development and implementation of best practices to ensure customer satisfaction, assuring that Member complaints are promptly addressed and resolved, and managing fraud control and staff development.

Paula has over 20 years in service-based financial management. Her particular expertise is in developing best practices and systems to support growth stage companies while ensuring accurate and timely GAAP based financial and management reporting. She also has five years of experience in Customer Services, at one time managing a staff of over thirty in a retail environment.

Prior to joining Beyond, Paula was first controller and then General Manager for a property management company. Earlier in her career, she managed the Customer Service, Credit and Cashier departments for a large retail store. She also owned her own restaurant for several years.

Paula graduated magna cum laude from the Villanova University School of Business. She enjoys going on adventures with her husband, long sunny days on the beach, and spending time with her children and grandchildren. 
 

 

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