Hiring Solutions: Frequently Asked Questions


The Career Network | Account Sign In | Subscription Plans | Job Postings and Slots | Company Logo Upload & Description | Candidate Search | Applicant Tracking System | Your Home Page and Desktop | Additional Users | Billing Questions | OFCCP Compliance
 

The Career Network:

What is The Career Network?  How does it work?
The Career Network is comprised of millions of members, who explore new career possibilities on over 500 talent communities and 1,000 niche career sites. Recruiting with The Career Network allows you to target top talent through relevant industry, local and specialty channels.  

When you post with us, your jobs are distributed throughout all relevant sites on the network for maximum exposure to your target audience.  You can also search members across the network when you purchase Premium Search through Beyond.  

How are my jobs distributed throughout the network?
When you post your job with Beyond, it is automatically distributed to all related sites in The Career Network based on up to two industries and one location, which you select during the posting process.  All postings are also distributed to related sites within our specialty channels including diversity, entry level and executive. In addition to distribution to the sites, job postings are automatically posted to all relevant mobile applications and twitter feeds.

Are any of your hiring solutions free?
Yes, we provide several services to our hiring clients at no charge. All you need to do to take advantage of these services is register for an account.

  • Our Applicant Tracking System includes a customizable Corporate Career Site, a back end management system, and the ability to post jobs for free to your Corporate Career Site.
  • Our search preview allows you to demo our candidate search functionality and view partial profiles to help you decide whether to purchase Premium Search.
  • If you opt into our Resume Distribution Service you will receive profiles via email from members who have paid to promote themselves. You can specify the job functions and locations you typically hire for, and we’ll only send you profiles from members who match your requirements. These tend to be members who are actively managing their careers and spending time developing a professional presence, and can be a great way to uncover some dedicated professionals.
  • You can set search alerts to be notified when new members matching your hiring needs join our network. You can create as many alerts as you need using criteria like keywords, location, job function and more.
  • Job postings, Premium Search, email marketing, display advertising, sponsorships and other premium products must be purchased.   

 

Account Sign In:

I am not able to sign in to my account.
There is a separate sign in area for employers that is different that the sign in for those who are looking for jobs and managing their careers. If you are having trouble signing in, please make sure you are using the page for hiring clients.

If you are on the correct sign in page, and have created an account, then please check to make sure you are using the correct email address and password combination. If you forget your password, you can request it.

If you request a password and receive the following message on the login page: "Oops! There is no account associated with the email address you entered. Please check your spelling or try again" then you can create a new account.

If you still have a problem, it may be due to an inability of the site to read cookies from your computer. Our site uses cookies to verify that you are signed in, so you may need to check your cookie settings in your browser and make sure that you have them enabled. Finally, if none of the above, works, feel free to call us at (866) 694-Jobs for assistance.

 

Subscription Plans:

What if I don’t use all of my job slots or portfolio views?
Beyond subscription plans are designed to provide the tools you need to find and hire great people with the flexibility to vary the number of jobs and searches each month. Some months you may use all of your slots and portfolio views, while other months you won’t. Even if you don’t use all of your allotted products, it doesn’t mean you’re overpaying, because the plans were priced assuming that most companies will not always have the maximum number of jobs to fill.

If you find that you consistently have unused slots and views, you can decide to downgrade to a lower tier plan. The Talent Pro plan only has one job slot and 50 portfolio views/month, for those companies that only have occasional hiring needs.

How I can pay for my subscription?
Our monthly subscription plans are only available for purchase online via credit card. This applies to the Talent Pro, Recruiter and Recruiter Premium plans. Annual plans may be paid through an invoice, as well as purchased online.

What if I need to change my credit card information?
Call 1-866-694-JOBS to change or update your credit card information.

When will you bill me?
In most cases, monthly plans renew on the same day each month. If you make your initial purchase on the 29th, 30th or 31st of the month, you will be billed on the first of the following month. For instance, if you purchased your subscription on October 31, you would be billed for your next month on December 1, January 1, and so on. The charge will be automatically applied to the credit card you provided.

If you choose to purchase an annual plan, you will be billed for one full year (12 months) at the time of purchase. Your plan will renew the following year on the same date.

Can I include additional users on my account?
Yes, your account can accommodate up to 5 users, which includes 1 Administrator and 4 recruiters or team members. For more information on additional users, click here.

Can I change my plan?
Yes, you can upgrade or downgrade your plan at any time by calling 1-866-694-JOBS. The change will take effect at the end of the current billing period – 1 month for monthly plans and 1 year for annual plans. You will be billed for the cost of your new plan beginning with the next billing cycle.

Is there any contract involved?
There’s no contract to sign, but you are required to read and accept our Terms and Conditions during the checkout process.

What is your cancellation policy?
You can cancel at any time by calling 1-866-694-JOBS. Your cancellation will take effect at the end of the current billing period – 1 month for monthly plans and 1 year for annual plans – and no further charges will be applied to your card.

What happens to my products when I cancel my plan?
If you choose to cancel your plan, your job postings and portfolios views will be available until the end of your billing cycle. Once you reach the end of your billing cycle, your job postings will not be visible to candidates and you will no longer have access to view full candidate portfolios. After your cancellation takes effect, you will still be able to view your job details, applicants and historical performance reporting. You will also be able to search candidates in our free preview mode.

What if I don't get any candidates?
We want to see every job get great candidate engagement. If yours isn’t, there are things you can do to drive more interest. Make sure your job posting is as compelling as possible by including a clear job title, concise requirements, easily understood terminology and insight into the company culture. Provide a company logo – included at all plan tiers – to call attention to your postings and build brand awareness.

You can also call 1-866-694-JOBS to speak with a recruitment specialist and get additional assistance.

Is my satisfaction guaranteed?
Yes. If your experience isn’t meeting your expectations, we want to help. Call 1-866-694-JOBS to speak with one of our recruitment experts, who can offer suggestions to improve your job performance or candidate search results. And of course, you can cancel your plan at any time.

 

Job Postings and Slots:

What is the difference between a job posting and a job slot?
A job posting is a recruitment ad that is set up to promote just one position. While you can edit certain details of the job details and description within an existing posting, the job title and location cannot be changed once the posting is created. To promote a new job you need create a new job posting.

A job slot is a flexible posting solution that allows you to change the position being advertised at any time. Rather than purchasing a new job posting when you have a new position to fill, you can promote a new job within the same slot, by deactivating your current job and creating a new job using the job posting form. Job slots also give you the flexibility to change the job title, location and description of an existing posting as much as you like. One or more job slots are included in all Beyond subscription plans, giving you ongoing ability to promote your open postion(s).

How do I post a new position in a job slot once my original position has been filled?
If you would like to change the job being promoted in your job slot, first you will need to click View Jobs from your Home Page and deactivate your original job by clicking on the Deactivate icon. Once your original job is inactive, you can activate a new job in that slot. To post your new position, click Post New Job on your Home Page and enter the criteria for your job.

How do I edit my job details?
To edit any of your job postings, sign in to your account and click on View Jobs from your Home Page. Then, click on the Edit Job icon next to the job you would like to edit. This will bring you to the job posting form to edit your posting. Once you are finished editing, click Save Job. You will then be brought to the Review your job post page. If no additional edits are needed, click Confirm.

Can I edit all of the fields in my job posting?
As long as you are using a job slot to post your job, you can change all of your job details, including the job title and location.

Standard job postings do not allow you to you change the title or location of your job posting once you have posted your job. Please contact employer@beyond.com for more information regarding this policy.

How long does it take for jobs to become live on the site?
Once you are finished posting your job, your job will undergo an automated quality control process before being published to the site. As long as your job passed through the QC process without being flagged, it will go live almost immediately. To ensure that your job is approved by our automated system, please adhere to these guidelines:

  • No contact information should be included in the body of the jobs that are posted to the site.

  • Your posting must have a valid U.S. city, state and zip code or valid international location information entered in the location fields.

If you do not see your posting live on the site within an hour, please contact us and we will check on the status of your posting.

How do I refresh my job posting? Does the date change? What exactly does refreshing my job do?
To refresh your job posting, sign in to your account and click on View Jobs from your Home Page. Find the job you would like to refresh and click the Refresh Job icon to the left of it. You can refresh all of your active job postings by clicking Refresh All Jobs at the top the page.

When you’re finished, the posting date of each job will change to reflect the date it was refreshed.

When candidates conduct a job search, your refreshed posting will show closer to the top of search results.

Will my email address and name be visible to applicants when they are viewing my posting?
Applicants applying to your position are not able to see your email address, name or any of the contact information associated with your account or job posting. Applicants simply click a button to apply online, and we pass their contact information and portfolio directly to you via email if you have opted to receive applicants via email. It is then up to you to contact candidates you are interested in. If you are using an external URL, your applicants will be directed there to apply.

How do I remove a job posting from your site?
If you would like to remove your job posting, sign in to your account and click on View Jobs from your Home Page. Choose the posting you would like to remove and click the Deactivate icon to the left of it. Once you deactivate your posting, it will no longer be live on the site.

How do I delete unqualified candidates who have applied to my jobs?
You have the ability to delete any candidates that do not meet your hiring needs. After you sign in to your account, click on My Applicants & Notes from your Desktop. Choose a specific job posting from the drop down list to see applicants for that position and then click the Show Applicants button on the right. Please note: You must choose one position, instead of choosing Show All Applicants, in order to utilize this feature.

When viewing your applicants, you’ll see that the last column on the right displays the applicant status. The default status is Pending. Once you decide which candidates do not fit your hiring needs, change the status from Pending to Not Selected. Please be aware that once you change the status to Not Selected, the candidate’s information will be deleted and you will not be able to retrieve it.

When candidates apply to my jobs, where does their information go?
Talent Pro subscribers will receive applications via Beyond Apply email as well as by clicking "View Your Applicants" on their home page or "My Applicants & Notes" on their desktop. Recruiter and Recruiter Pro subscribers, and other job slot or job posting customers, have the option to choose between Beyond Apply or to direct candidates to an Apply URL each time they post a job,

For more information on Job Postings, please visit our Training Center.

 

Company Logo Upload & Description:

Please note: This functionality is available to account administrators only.

If I add these, where are they used?
Your company logo and description will be displayed on your job postings as well as areas on the site where we feature hiring companies, and will help position your company and increase brand recognition.  Areas your logo may appear include job search results, community pages, and even the Beyond home page. Your logo will link to your job postings, providing even more visibility for your jobs.  We highly recommend providing a logo whenever possible.  

If I delete or replace my logo and company description on the job posting form, do they get changed everywhere?
Yes, any changes made to your logo and company description from the job posting form will affect all active jobs with that information included.

If I edit or delete them on the Manage Company Information form, will the changes be reflected in my currently posted jobs?
If you delete your logo and/or description, they will be deleted from all active postings.  If you add or edit your logo and/or description, you will have the option to apply your changes to all active jobs or not.  

 

Candidate Search:

Why is some portfolio information hidden from view?
Member portfolio information is hidden from view because you are viewing portfolios in preview mode.  This could occur for two reasons:

  1. You do not have full portfolio access on your account, either because you haven’t purchased a plan that includes Premium Search or because you did purchase but you’ve run out of portfolio views. In either case, you can buy a recruitment plan to see full portfolio information.
     
  2. Your account is set to view portfolios in preview mode first, even though you have portfolio views available.. This has either been set on purpose by your account administrator, or we’ve set it that way as a courtesy to you because the plan you purchased includes only a small number of portfolio views. Preview mode allows you to review partial member portfolios before deciding whether you want to use a view to see the full portfolio, which is a good way to save your full views for candidates that really interest you. In either case, you can simply click the “View Full Portfolio” button at the top of the page to see the full portfolio.  At that time we will deduct a portfolio view from your account.
     

What constitutes a portfolio view?
A portfolio view is deducted each time you view a full portfolio that you have not viewed before. If you view full portfolio information for the same member account more than once, only one portfolio view will ever be deducted.  

If you view a portfolio in preview mode (where some information is hidden), a portfolio view is not deducted unless you click the “View Full Portfolio” button.

If I save a portfolio, how long will it be saved?
Once you save a portfolio, it will not be removed from your saved portfolios page unless that member deactivates their account.

There is also a recently viewed portfolios page, where you can find portfolios that you have viewed recently but did not save. This will display the last 100 portfolios that were viewed.

How can I receive emails notifying me when new candidates who meet my needs join the network?
There are two ways to do this. You can set up an email alert when searching our candidate database, posting a job, or both.

To create an alert when searching the database, you can either check the box to “Add Alert” at the bottom of the search form before you run a search, or click the “Create Alert” button at the top of your search results page after you’ve run a search.  

To create an alert while posting a job, enter your job description AND the keywords you believe potential candidates will use to find jobs like yours in the job posting form. Then make sure you check the box to set up a Candidate Alert at the bottom of the page.

To delete either of these types of alerts, You can view all of your alerts, no matter how they were created, on the Manage Alerts page linked from your Desktop. There you can see your alert criteria, view recent matches and delete alerts by clicking the “Remove Alert” link.

On the candidate search page, what is the significance of the Options tab?
The Options tab is where you can save your search preferences. The preferences you set will be saved and used in future searches until you change them or clear your cookies.

What is the reference location on the Options tab? How is it used?
The reference location is the location we use to calculate the distance between you and the people in your search results. While it will auto populate with the location information specified on your Contact Information form, you may change it to better suit your needs. This can be done on a search by search basis, or you can set it once and use it for future searches.

How does the Keyword Builder work?
The keyword builder is best used for complex searches or if you need help constructing a Boolean search. With this tool, you can indicate how you would like your keywords to be used. You can request that all of your keywords be found in your search results, any of the words or the exact phrase. You can also choose whether you would like keywords included or not included and where you would like to find them in the candidate portfolios.

Do you support Boolean searching?
Yes we do. You may conduct a Boolean search by inputting keywords into the Who/What box. If you do not know how to run a Boolean search, we suggest you use the advanced search tool to assist you.

For more detailed information on Candidate Search, please visit our Training Center.

 

Applicant Tracking System:

What is an Applicant Tracking System (ATS)?
An Applicant Tracking System (ATS) is a software application that enables the electronic management of corporate recruitment needs. Most systems include a corporate career site, allowing companies to post jobs onto their own website, as a way to attract candidates. Candidates may apply for specific jobs or post their profiles generally to the company. The most effective types of ATS will store this candidate data inside a database to allow for effective searching, filtering and routing of applicants.

The primary organizational benefit of an Applicant Tracking System is improved productivity of the recruiting team. Electronic handling of requisition and candidate data allows significant opportunities to reduce inefficiencies through automated processes. Further, the improved organization of candidate information allows for quicker decision-making. The end result is reduced cost and time per hire.

 

Your Home Page and Desktop:

What is my Home Page?
Your Home Page is the first place you will be taken upon signing in to your Beyond employer account. It provides easy access to the recruiting data and information you need at your fingertips, including at-a-glance reporting, company information, active products and job applicants. There’s also a live feed of updates and recruitment industry news, all chosen for you to help you in your hiring efforts.

What is my Desktop?
Your Desktop provides more in-depth access to your account. Here you can manage all aspects of your account and recruitment efforts with us, including the ability to:

  • Post jobs to the Beyond Career Network. 
  • View active job postings and remaining inventory on your purchased products.  
  • Save, search, filter and forward candidate portfolios.
  • Launch, customize and manage your Corporate Career Site. (Admin only.)
  • Request interviewswith potential candidates by email.
  • Add notes to candidate portfolios or to your To-Do list.
  • Generate reportsto track job posting and account activity, and much more.

What statistics are displayed in the My Products section of my Desktop?

Job Products section:

  • Active Jobs – This is the total number of jobs that you currently have posted on the Beyond Career Network.
  • Option Job Slots – This is the total number of purchased postings under the main account that are still available to post to the Beyond Career Network.

Candidate Search Products section:

  • Views Remaining – This is the total number of portfolio views that are remaining under the main account; it is not separated out by individual user.

What reports can I run from my account and how can I customize them?
Any account user designated as a Manager or Administrator can run account activity reports from their Desktop. Just follow these easy instructions for running and customizing reports:

  • After signing in to your Beyond employer account, go to your Desktop and click the link labeled Run Reportsin the Track Yourself & Your Recruiters section.
  • You can choose to run any of the following reports:
    • Contact Information Report– Search and compile names, addresses, phone numbers and email addresses for candidates and company contacts.
    • Candidate Information Report– Track candidate information including location, current job title, salary requirements, portfolio creation date and contact information.
    • Job Posting Report– Track job descriptions posted to your main company account by single or multiple users. Return information including job posting title, posting status (active or inactive), recruiter name, title and email, posting date, position salary requirements and more.
    • Meeting Schedule Report – Search meetings scheduled from your main company account by single or multiple users. Track information including meeting date, status, location, and type, candidate and recruiter name and associated job.
    • Notes Report – Track notes by type, contact, priority, follow-up status, follow-up date, creation date, creator and more.

Reports can be customized by entering time periods for which you wish to view results. You can also choose information you want to include from multi-select boxes, and select your preferred format for viewing results.

 

Additional Users:

Can I add additional users to my account?
Yes, if you are the account Admin. Each hiring account allows as many as five (5) users, including the original user and up to four others. Each additional user will be given a sub-account under the original, main account. Users can sign in to their respective sub-accounts, and all activity can be monitored and tracked by Manager/Administrator accounts (Reference the last question below). Keep in mind that there can be only one Administrator per account.

How do I add users to my account?
You can provide other members of your recruiting team with access to a centralized Hiring account. Make sure you are signed in as the Admin, and click the Add/Change User Roles link under the Manage Your Licenses section of your Desktop. This is where you can add new users to a centralized, main account and designate roles for each user. Here’s how to add a new user to your account:

  1. Once you are on the Add/Change User Roles page, click Add/Change Team Roles.
  2. Then, click Add New Contact.
  3. Enter the contact information for the new user you wish to add.
  4. Be sure you have filled in all the required fields, and click the arrow on the bottom right to save your user information.
  5. Finally, assign your new user’s role – Recruiter, Manager or Administrator. (But remember, you can have only one Administrator assigned to a given account.)
  6. Click the arrow to save your role assignment, and you will be taken to your recruiter view, where the new user’s information should now appear.

Once a new user has been added, they will be emailed their user name (email address) and password for a sub-account. To activate their sub-account, each new user will have to check their email, sign in to their new sub-account, and change their password.

How do multiple users sign in to the same account?
Additional users can sign in to their respective sub-accounts at any time using their user name (email address) and password information. All activity can be monitored by the Manager/Administrator user roles.

Can multiple users be signed in at the same time?
Yes, multiple users can be signed in to their respective sub-accounts at the same time.

There are three roles I can assign to users in my employer account – Recruiter, Manager and Administrator. What functions are available to each role?
Users who are given the Recruiter role will only have access to their own sub-account, and the job postings and applicants from that sub-account. They will not see the Run Report, Team List or Team Job Postings links, or have access to the Corporate Career Site or Manage Your Licenses boxes.

Users who are given the Manager role will have access to all links within the Track Yourself & Your Recruiters box on your Home Page and be able to use the features inside, including:

  • Run Reports – Results will return data from the entire team.
  • Team List – View each team member and their job postings, and send notes to team members.
  • Team Job Postings – View, copy, edit and inactivate job postings for the entire team. Also view profiles submitted to each posting.

Managers will not see or have access to any of the functionality of the Corporate Career Site or the Manage Your Licenses section of your Home Page.

Users given the Administrator role – limited to one per account – will be able to see and use all functions in all sections of your Home Page. This includes the Track Yourself & Your Recruiters section, Corporate Career Site section and Manage Your Licenses section, which gives you access to add and/or change user roles. The user who originally registers the main account will automatically be given Administrator status, until designated otherwise.

For more information on additional users, please visit our Training Center.

 

Billing Questions:

Can I be invoiced?
Monthly subscription plans are only available for purchase online; however, annual plans may be invoiced. For any other purchases, please contact a sales representative about invoicing options.

Are you net or gross?
This answer depends on the type of employer you are, so it will be best answered by contacting a recruitment consultant at (866) 694-JOBS.

 

OFCCP Compliance:

Who has to comply with the OFCCP Internet Applicant Rule?
The OFCCP regulations currently apply to all federal contractors and primary subcontractors who hold at least $10,000 in Federal or federally-assisted contracts in any twelve-month period, regardless of employee size, and who use the Internet to fill job openings. Banks and financial institutions that serve as depositories of Federal funds, or issue and pay U.S. savings bonds and notes in any amount are also subject to the regulations.

Once an employer is subject to these regulations, all of that business’ operations and divisions will be subject to the regulations, even if the Federal contract will be performed by only one of the divisions.

What is the new definition of an "Internet applicant?"
An Internet Applicant is a job seeker who meets ALL of the following criteria:

  • Expresses interest in employment through the Internet or related electronic data technologies, such as email, fax or resume databanks
  • Is considered for a particular position
  • Possesses the basic qualifications for that position (as defined in your job posting announcement)
  • Does not voluntarily remove him or herself from consideration or otherwise indicates that he or she is no longer interested in the position

What information related to Internet Applicants must be tracked to be in compliance?
Employers must now track all records pertaining to the hiring process, including: copies of job postings; all resumes received or considered for positions they intend to fill; information about the race, gender, and ethnicity of applicants; and interview notes.

For how long must the employer archive these records?
All of this information must be kept for a minimum of two years, in the event that they are needed for any OFCCP review or audit.

What are the potential penalties for non-compliance?
A contractor's federal contracts could be terminated, and it may be barred from future federal contracts. Fines paid by employers a as a part of a "settlement" for non-compliance with OFCCP rules have been as high as $138,000. Non-compliance with OFCCP rules also may leave an employer more vulnerable to lawsuits by employees and job applicants.

How can I activate the Beyond Compliance service to assist with compliance to the OFCCP rule?
You can activate our OFCCP functionality by logging onto your account and completing the compliance request form. Beyond compliance is NOT automatic; it must be requested in order to activate the tracking functionality.

How do I gain access to my data when I need it?
You should contact us by calling (866) 694-JOBS. There is no charge for the tracking of your data, but there will be a charge associated with extraction of the data depending upon the amount of data and format required.

The information contained on this web site is provided as a service and does not constitute legal advice. Use of this service does not ensure compliance with the OFCCP Rule. We strongly recommend consulting with a qualified attorney for review of your OFCCP and other compliance programs.

For more information regarding the OFCCP Internet Applicant Rule, please visit the U.S. Equal Opportunity Commission.

 

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